LACK OF SERVICE

Logged call with Telkom on 13 Jan 2016 - 358CNZ130116. 8 days later, upon further investigations Telkom concluded that the cable needed replacing. Call was closed without being fixed on the 10 February. Tried to call to log another fault for the same line but held on the line for over 15 minutes without any joy. This is absolute bull **** service from Telkom. We are running a business..... can the person that dealt with the fault not know how to do their job properly???