Lack of service

Last year , I posted the report below: \We had an account with Telkom, an old account that was in arrears, I settled it and we took another line, as in opened another account, I think the service has been terminated when the old account was in arrears, and I started paying them again every month from May. I just received a statement with a refund due to us of R1 300, I have been trying to get hold of telkom's finance department since August, the phones just ring, I tried 10210, ***.Please help\".<br> <br> Zulfar responded and provided ref #: SM163805. I was also requested to provide the banking statement to the email address below: [Email Removed] I did that, and followed up with this person, and again she does not respond to my enquiry, please help again. "