Lack of Service

I reported my ADSL fault 44CRK091215 on 09/12/2015. I have followed up on numerous occasions only to be told that I have to wait for a technician to come out and repair the fault. As of today 07/01/2016 the issue still has not been resolved. The call centre is completely ineffective as you cant be transferred to an escalation department or higher management. The level of service is absolutely shocking and the we don't care you cant wait attitude is simply appalling.