tM
tebogo M

1 reviews | Active since Apr 2010

22 Nov 2015, 19:56

Lack of service

I signed up for a Telkom Mobile LTE contract in March and had network signal issues which were acknowledged by Telkom after testing the signal in my area.I was given the option of cancelling the contract,which I was reluctant to do and they suggested installing an antenna to boost the signal.This was the the beginning of my frustration with Telkom.Since July,it has been one excuse after the other,from waiting for antenna stock to not being able reach me and all sorts of other excuses.This has been a really frustrating process and can you please cancel this contract or address the signal issues,since you are not interested in retaining a customer.

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Replies (1)
Telkom
Telkom's reply22 Nov 2015, 20:01
Official
Hello moonelighte 73,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM170299.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media