Lack of responsibility and service

Why must we pay Telkom if we've barely had service delivery from them since they unilaterally decided all must be on a 2meg line. I am a cancer and heart patient and rely on communications and that includes a land line that works and a internet service however bad the service is. You are told it has been expedited and last week my husband drove visitors to the airport and on return journey stopped in at Amanzimtoti Telkom offices there to complain about our non existing service. This was then expedited as a medical emergency. Nothing has been done since then.