LACK OF RESPONSE TO URGENT REQUEST TO BLOCK ****** PHONE

<p>I was ****** in the evening on 21 February. On 22 February at 10:30 I called in and requested the phone to be blocked. The consultant had said that I would receive a reference number once the phone has been blocked within 2 hours. 24 hours later and my phone has STILL not been blocked. </p> <p>Apparently, it has to be escalated to like two other different people before my phone can be blocked. </p> <p>Moreover, I have to claim from insurance WITHIN 24 hours, and to do so I need a reference number from Telkom. I need a new phone urgently as I have clients who contact me. But I cannot claim because I do not have a reference number. It shocks me that Telkom has no regard for their customers. I mean this is an emergency, ********* are roaming around with my phone which will only be blocked once the relevant person stops sleeping on the job. </p>