Lack of response to fautl reported

I have reported a fault on Saturday 18/7/2015, this fault, just happen sudden....I was working and then it just stop connection. My business is at home and need my emails aswell as connection to the internet, I am loosing money everyday and its seems that Telkom just do not take my request seriously.<br> <br> I have not heard anything from Telkom....I long must I wait? This is unacceptable as this fault is at your side. I a have done all the checks.<br> <br> This is just a lack of services and where must I go?? I do not want stories, I want the line to be fixed!!!....I am investigating to get a VODACOM data card and if this is costs effective, I will cancel my account with Telkom, this week.