lack of response to fault reported

My Telkom line (including ADSL) STOPPED WORKING AS OF 22/11/2015. My landline number is ***.<br> <br> The fault was reported (***).<br> It was then escalated on the 26/11/15 (***)<br> I have been phoning the fault reporting and update center every two days. <br> Twice I was told that a technician has been assigned ( 26/11 and 8/12).<br> No technician has contacted me or come to my home as yet. I have not received any SMS from Telkom updating me on the fault. I phone every 2 days and get told that a technician will attend to it.<br> It will be 3 weeks that I am without a landline or internet. I am a medical doctor and the line is on my professional name. This lack of service is unacceptable.<br> <br> Dr BD Bhana