Lack of response or assistance from Telkom both stores & Call Centres - Billing cliam (***)

Greetings I spoke with Tshepo and did a follow up with a query made on the 1st July 2017. All the details are on that reference number above (no time to explain all that). I was told by Nokuphila that because this is marked urgent it will be answered by the 5th July 2017 latest. I am still awaiting feedback from Telkom since the query that was logged on the 5th. Basically Telkom billed me R2000 instead of R300 that I budget for each month end of June. I made sure that they are clear from the beginning that this query is urgent to me cause it is affecting my budget. This is rather frustrating now. I hope to hear from someone soon, with a solution to my query (Not just feedback but an answer). I went as far as speaking with different consultants and all of them always say they are referring this to another department and 2 months later still no assistance and my money is not with me. I need someone from Telkom who has powers and preferably not a call center agent to call me and update me. Last time I checked this query moved from Billing to ***** department, but bottom line is that I am still awaiting feedback on it and my money R 1700 is still on them. All details are on the reference above for more details and also not sure how many e-mails I've sent to different consultants and no one keeps anyone accountable in this company. That's the main thing that's frustrating, no one actually cares. NB: I've been a client with Telkom for years now, and not even once I skipped my bill. All I am asking is service delivery please.