Lack of response in repairing ADSL line

On the 30 August a call was logged (21CWK300815) stating that the ADSL connection was not functioning. 3-4 Days went by and heard nothing from Telkom. I called them and they tried assisting me over the phone but it did not work. It was mentioned that the call would be escalated. By the following weekend and some days after it worked on and off. On Saturday the 12 September, the connection went down again and is still currently down. I called the call center on Monday and once again the lady went through the process of trying to assist me over the phone but no success. She was once again going to escalate the call but I insisted in speaking to the supervisor. Initially she told that there was no supervisor on duty and she will have to call one from another department. I received the shocking news from him that the call was never escalated according to his records. The gentleman mentioned that he will ensure the matter will be attended to and a technician will be assigned to attend to the problem. More than 24 hrs has passed and still no feedback from Telkom. 2.5 weeks has gone by and the problem is not sorted out. This is the worst service I have experienced from a company.<br>