Lack of response from Telkom!

<p>I have been trying to cancel 2 of my 3 LTE contracts for the past two months as two of the contracts have matured and are no longer required as i have signed up for the uncapped contract, now firstly why do Telkom not contact customers and tell them of the maturity of the contracts so they have the option then to cancel the contract? instead of just letting it run on a month to month basis! and also after numerous trips to branches and holding forever for one of the agents i keep getting the same forms sent and given to me with the same email address and yet never get any response when send the documentation through! i am on the verge of manually stopping the debit order cancelling all my contracts with Telkom and when they decide to pursue action to reclaim the money i will gladly take all my documentation and dates to a higher institution that caters and protects the customer to hit back at Telkom, I have been a faithful client of Telkom for many years now and after this stunt I am really reconsidering doing business with them in the future and am saddened that actually recommended the same product to friends and family after knowing what they are going to have to go through to get resolution when required.</p>