LACK OF RESPONSE/DON'T KNOW THEIR JOB

Once again I tried to get hold of someone at telkom. I held on for 30 min before i got a reply. Eventually after going thru my whole complaint again i asked the telkom consultant to phone me back. Hour later she phones back and has the whole story incorrect. When i told her so she actually wasted my time she got upset with me. She then gave me a no to do my upgrade. This turns out to be Telkom Mobile which has nothing to do with LTA Smart home. When i speak to the gentleman on the otherside he cant help. I try another no. Get thru eventually. Get told phone *** they do upgrades only - in CT. Phone the no it just rings. Doesn't sound like telkom. Since 12-1 i have been trying to get this sorted. NO ONE KNOWS THEIR JOB. NO ONE LISTENS. NO ONE RESPONDS. NO ONE TAKES RESPONSIBILITY. The standard reply is someone get back to you once query is resolved. Nearly two months to resolve a simple query. VERY VERY VERY VERY BAD SERVICE. I will not deal with Telkom once my contract is finished. Hopefully its very soon