1 reviews | Active since Oct 2014
Lack of Response
I app**** for a phone contract on the 2nd Dec. I was told I would have the outcome in 48 hours. I phoned the call centre on the 4th Dec and they advised I would get a response on the 7th Dec. That was after waiting on hold for over half an hour. I tried calling on the 7th Dec but couldn't get through. I called on the 8th Dec and after almost 40 minutes of waiting on hold, I got through to some one. She could not find my application and kept putting me on hold. After 10 minutes, she hung up on me! I still have no response on my application and to top if off, I am disgusted at the service that has been provided! <br> <br> To top it off, I made a complain on hello peter and was advised to e-mail the details to [Email Removed] with the reference number SM174737. I did and what a surprise, I've had no response from them either! I have since started looking at other companies. <br> <br> I cannot put into words how frustrated and angry Telkom has made me over the last week! Sort it out!
Thank you for making contact with us again.
I have escalated your query to management for urgent attention.
Your reference number remains: SM174737
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us again.
I have escalated your query to management for urgent attention.
Your reference number remains: SM174737
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
