Lack of response

I took a contract for the Huawei P30 Lite and asked for a blue phone and they said they don’t have stock of it, so I asked if I can wait for stock of it and they said I would have to reapply for it, so I wasn’t going to do that because applying for the phone had been so difficult already. A week later I received an sms to say that I need to wait for stock, I emailed the address on the sms ********** to say that I initially wanted the blue phone and can I wait for that instead of a black phone, they rep**** and said they sent the query to the stock department, I have not received a response from them till date, 3 days later they sent me a black phone, I contacted Telkom via Facebook messenger and explained the situation and they told me to forward my query to ********** with Conversation # ********** in the subject line, I did that last week and still haven’t received a response. I tried calling 081180 so many times and the call doesn’t go through. nobody is replying to emails or calling me back either. I even went on the website and tried to do a chat and got no response from there either. As a loyal Telkom customer I find their lack of response extremely disappointing.