LACK OF REPAIR SERVICE

I work for myself & reported my faulty Telkom adsl line to the Telkom call centre on Monday 9 Feb 2015 ,as I was unable to access the internet or send/receive emails. I was told that my line was indeed faulty & received as sms with the fault reference number. I have since phoned Telkom again on 10 & 11 Feb 2015 to escalate the fault, as I & have SARS returns & payrolls to submit & cannot work without internet & email access. On all 3 occasions, I held on for well over half an hour before even getting through to an agent & to date, my line has still not been fixed!!!!!! I have a 10G data bundle through Telkom, for which I have paid, but I cannot use it - this lack of service is completely unacceptable.