Lack of qualified technicians

How long doe it take to assign a technician? My ADSL line has has been down for a week, when i call Telkom the only excuse they have is that they are trying to fix the problem remotely... how stupid! On Monday they told me a techician was assigned and on the 25th i called again to be told that NO TECHNICIAN HAS BEEN ASSIGNED. WHAT THE HELL?! YOUR SERVICE IS PATHETIC!