Lack of progress feedback and failure to attend to errors clearly logged.

On the 28th Nov a query was logged on 2 of the lines, after no feedback another query was logged, needless to say a rude, unprofessional technician was dispatched who decided to close the query as resolved when actually it was not. Fast forward to the 9th of Dec and the following message is sent, it is the 24th Dec, no other feedback ever provided and am interested to know if Telkom will amend both my accounts and rebate me both my airtime on my prepaid landline as well as my data for my Wi-Fi line. Still have no clue what is happening Carol

Dear customer my name is Jabulile from Openserve I would like to inform you that , I receive the escalation fault of your line. we are working on it the technician will dispatch to fix the line. *** DN: Thanks Forward from:+ ********** ********** 73 <+ ********** ********** 73>