Lack of professionalism professionalism

Recently we have made a decision to apply for fibre and chose month to month basis. From there we never heard anything from telkom and when we follow up we everytime our application was not on the system. We did this routine three time and its tiring.the last was Yesterday. Initially we were told that for month to month basis we will have to pay for the router about R400+ but yesterday the story changed, apparently we must pay almost R3000 inclusive of installation and the router. I don't know if this is new or what. If its new, it'll mean that out previous applications where s****ped to accomodate this installation fee which will be unprofessional and *********. Please assist.