Lack of product Knowledge, to lazy to help!

App**** for 10MB ADSL, when installer arrived, informed that I can only have a 2MB ADSL, understandibly, I am to far from the exchange, requested to change order both via technician and via helpdesk.... Still waiting for them even though I have tried on numerous occasions to find out what is happening, no one can help, or cant help, or does not want to help, they will also never phone you back, even though they say they will. <br> <br> I Tried to enquire into the LTE Network for my area, they cant tell me why it is not in my area, even though the person in the street literally 600 meters away has got it. They offer a demo, but wont send one because there map that is in accurate said I cant have it. But they have not tried. When you ask them to find out more, or try to assist, they put you on hold and then do not return to your call... What a waste of my time. <br> <br> I really expected more from Telkom, Since they do advertise so much, and really have some attractive product / services. The reality is that they cant help you because the front line staff (Helpdesk) are to ***********, lazy and lacking in the knowledge of the products offered. I sincerely doubt this will even get a reaction.