Lack of product knowledge & poor customer service

I contacted this call centre and made arrangements to install a land line and internet with no upfront additional fees and the order was concluded. But I changed my mind and wanted to change to an uncapped service. The lady that assisted me couldn't amend the order so she cancelled the order. But when she tried to create a new order she couldn't raise the new order because now she couldn't find the 5th floor on my residential address. The next lady to help me insisted that I was liable for installation fees R655 and Dep R700. I asked her to check why I wasn't liable for these fees on the original order, she said that the order was cancelled so she couldn't do that. I also called back when I noticed that Telkom offers wireless, the lady lady that assisted me was from the fibre dept and she pointed out that they don't coverage in my area. Then another lady from their ADSL dept confirmed that they do have LTE in my area. All this BS and holding on for other depts. got me nowhere. I literally got a headache! <br>