Lack of Product Knowledge and Customer avoidance

i have called the call center and got help from agents who do not know what they doing, i had to hold in line for more than 20mins to be told to reboot my phone and when i called in again i was told to reset my call barring while i had a problem with using my free me social data bundle. i haven't been able to use the bundle for two days and this has cost me. i tried seeking help from the call center but they were clueless. i am very dissapointed in the manner of service i have received and i will spread the word because telkom staff do not care about their prepaid customers. i spend more than R120 a Month on Airtime and not being able to use a service is totally uncalled for. Agents who i encountered were Smangele Ngcobo, Sanele Dlamini and a Lady Who Assisted me Correctly was Thulile Hlongwane thank god for people like her to be working at your company otherwise the other two are tottally bringing your business down