lack of product knowledge

<p>Hi guys</p> <p> </p> <p>i am really noy happy with telkom and consultant they hire, it like this people were taken from the street and given a phone to answer calls and assist people without been given proper training on products. weekend 01/04/2017 i called in several time and spoke to different agents as i wanted to make sure about the product im purchasing. i bought free me boost for R599 which in a 20GB that come with 1500 minutes to all networks and 3000 minutes for telkom mobile numbers and landline. with the agent (yolanne wax) who purchased the product for me rushing to make a sale and getting rid of me on the phone she never explained that i wont be able to call 087/0861 and 0860 numbers with the deal. then i called on wednesday 05/04/2017 to get advise why the call got drop while i was in the middle of the call and on my side it showed i have 1438 minutes available but also with bongiwe from JHB who was assisting me did not have a clue why that happened and kept on going to ask whoever for all the question was asking, because she did not have knowledge she assumed it was a technical problem and only way to assist is to login a call to technical depertment who will contact me in 3days. shocking' that clearly meant i will not be making business calls till i am contacted. right now i left with data and minutes i do not even need because of people who could not represent their brand. thank you to brenda who explained it to me why i cannot call other landline numbers. but i regret choosing telkom as my service provider clearly it does not pride itself on staff and product training.</p>