Lack of process,lack of communication and poor service

<p>I was recently retrenched and and I had a cellphone contract with Telkom. I call the call centre explaining my situation and enquiring what to do since I am retrenched. The consultant did not know what to says, she kept me on hold to enquired with the supervisor and she then came back saying the supervisor will call me shortly. I waited and the supervisor did not call.</p> <p> </p> <p>I called the call centre again, enquiring on what to do, the consultant suggested that I should go to a branch, I went to telkom branch in Mall of Africa where I spoke with the agent, and she did not know what to say or do, she the suggested I email her and the contract billing department All the necessary documents, which I did, I ask about the turn around time to get feedback she said I did not know but once she get feedback she will let me know and I did not get response even now.</p> <p> </p> <p>I call again later on the week (Friday ) to follow up on the whole process, I ask if they received my documents and a way forward, the agent said they did not receive my documents and he transferred my call to the accounts/billing department, Consultant said I should send the documents again, I did that and later on I received case number through an email (case Nr ********** 5).</p> <p> </p> <p>I called the following week to enquiring again and the agent said the only thing she can see on the system was the case number and that I stated that I want to make payment arrangements, I was surprised because no body call with regards to payment arrangements. I just got tired of call in and being take from pillar to post. I requested to speak to a manager, they said he is busy and requested senior manager the consultant said he is not around. I ask for contact number of ombudsman she did not know what I was talking about, I ask for telkom contact number for the head office she dropped the call. I call again asking about contact number for head office and contact number the consultant gave the information including complaint department e-mail address.</p> <p> </p> <p>I send the complains department an email asking for help and making them aware of the situation, I send the email last week Monday. I have not received a respond even today. I am scared that my credit rating will be affected negatively. I feel like I do not have control over situation not matter how hard I try.</p> <p>My name is D Seshabela. I just want to be assist on the matter.</p>