Lack of/no client service

<p>I have been trying to cancel my Telkom line since October 2015. Ive sent numerous emails for this cancellation with no results. Kept recieving a reply stating that a telkom operator will phone me back but havent recieved any call back. I have visited a Telkom shop 3 months ago to sort this problem out where i was told the line has been cancelled. Earlier this month I contacted Telkom again to find out whether or not the line has been cancelled yet where I was informed that Axxess' ADSL rental is still linked to my Telkom line. I have cancelled my whole service with Axxess more than a year ago. Why am I only informed about this matter now as I have been struggling to cancel my line since October 2015? Every month i recieve a new bill from Telkom for a service i havent been using for a long time now. Clearly Telkom is at fault. What more should i do to get my line cancelled? Should i apply for a job and do it myself or will someone actually do what that get paid for</p>