Lack of listening s****s as instructed

<p>I have been a loyal customer to Telkom mobile for 4 years, i have 3 active contracts with them and i just opened another one on the 3rd fo August 2016 @ Southgate Mall. I bought a new Huawei P8 Lite on a 1Gig FreeMe contract special for R139pm. I was assisted by a trainee on this contarct whom it took almost 2 hours to finish this contract. Today i received a bill of more than R600, when i contacted Telkom they say its not their problem because there were calls being made and data being used. I asked very well and informed this trainee to put a cap on and she confirmed that this is done like i always do on all my Telkom contracts. she said that she did put a cap on this 1Gig FreeMe and i will be blocked automatically. I now need to suffer the quencequencies of a Telkom trainee putting my account at risk because of listening s****s.</p>