Lack of knowledge, poor service

over the weekend I app**** for a phone at istore because no stock were available at Telkom.

Everything was approved but it could not be processed due to account being in arrears. This was due to the fact that I'm changing banks and had to pay online with Telkom's online portal. This system is not working and cannot process payments. For two weeks I tried to pay but Telkom's online system is not up to scratch. On advice, I had to go to Checkers of all places to make payment. I do not have time to run around making payments at a shopping centre. Telkom itself cannot take card payments at their SHOP!!!

My account went onto trail and I phoned customer care yesterday 15 October 2018 at 16h32 and spoke to Esmeralda in accounts to find out about this issue. I was told by her that it takes 72 hrs for my account to be cleared and that she cannot log a case for me. When I asked her to email details to me, she apparently did so. No emails were received and the information I received from her was not accurate.

Today, when I called customer care, I was told another story.

Question, Do I cancel the order with Istore /Telkom and ask istore to process the order with Cell C rather and slowly move my other accounts over as well. ?

Telkom is not serious with business and it seems that some employees are not fully competent to assist customers. I got a very strong impression that Esmeralda was not interested to assist me.