lack of knowledge or incompetence assistance

****** phone and 5 gig contract simcard from telkom onTuesday. Phoned telkom to block the usadge of this sim card.<br> masandi explained go to a telkom store the following day and ask them to do a sim swap she gave me a order number? did not even help me nobody is requiring the order number. i went to brooklynn telkom store on wednesday for sim swap. the lady there could not assist me. I spoke to monica grootboom at the call centre explaining im comming from far. she agreed me taking the sim card home, need to phone them the following day to confirm the iccid number. On witch i did Thursday. lady at the call centre cant assist me sh`ell send a mail to masandi xhosa to take the block of the account. Please phone on Friday. on witch i did exactly that. Friday they cpuld not assist me masandi said the only way that she coul take the block of is to speak to client directly on the phone. monica said i should call the call centre and ask for msandi. on witch i did. Cynda at the call centre said this is not possable to speak to her dont even no if she is on the floor.... i hold the line, shell will contact me..... monday stil Zona cant assist me asking me what i want to do.... seriously