Lack of knowledge!!

The service given by telkom 8ta mobile staff namely Shamooda & Lazarus is shocking.Another staff member didn't know how to help my dad with international calls before he went overseas.My mum has just taken out a contract in which Shamooda had no idea how to port contacts from her old phone to the new instead she told us to go to vodacom (my dad had to do the same thing)Go to the competitor to help!My bf app**** for the same contract last week,Lazarus was meant to call him back to confirm approval-NOTHING!When my bf called today he was told he didn't qualify for the S6,then he DID qualify,then that the contract he wanted has increased!The staff are completely laid back,lacking knowledge,Shamooda had another staff member applying eye drops for her at the front desk when we walked in,there is no professionalism in this store as she butts into consultants conversations while they are busy with customers,the staff just sit around joking with each other and i have witnessed this while being there 3-4 times in the past month.Many many people have noticed this about the staff at this branch and it is really off putting to deal with people like this who don't take their jobs seriousl