WP
Willem P
1 reviews | Active since Dec 2015
11 Jan 2016, 17:49
Lack of knowledge
Good Day Telkom.<br> <br> After about a month of happiness you strike again! .<br> About a week ago my ADSL sync profile or line profile has turned from ADSL Fast path to ADSL Interleaved.<br> Please just change it back to ADSL fast path...!!!??!??!?!?!?!?<br> NOW what I have just said NO ONE AT YOUR CALL CENTRE UNDERSTANDS.<br> TECHNICAL department will tell you please phone the sales department.<br> GUESS what the SALES DEPARTMENT SAID? PLEASE PHONE THE TECHNICAL DEAPRTMENT.<br> 2 HOURS I HAVE SPENT ON HOLD WITH YOUR CALL CENTRE @#@#$@#$%!!!<br> GOD FORBID this IS JUST A SETTING THAT NEEDS TO BE CHANGED AND WILL NOT TAKE 5 MIN!!!!<br> WHY IS THIS SO DIFFUCALT !!!
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Replies (1)Telkom's replyOfficial
14 Jan 2016, 10:27Hello arentus,
Thank you for making contact with us.
Please be assured that we have sent your query to the Fixed Line Team for further assistance, they will be in contact with you.
Your reference number SM187470
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to the Fixed Line Team for further assistance, they will be in contact with you.
Your reference number SM187470
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Telkom's reply14 Jan 2016, 10:27
Official
Hello arentus,
Thank you for making contact with us.
Please be assured that we have sent your query to the Fixed Line Team for further assistance, they will be in contact with you.
Your reference number SM187470
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to the Fixed Line Team for further assistance, they will be in contact with you.
Your reference number SM187470
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
