Lack of Interest & Service delivery - YOU NAME IT

This is the 2nd Complaint I am posting against Telkom as my 1st one still hasn't been sorted out. In October I took out a home device contract in which the actual device did not work. After MONTHS of calling the call centre, I finally got through to Freedom Ndebele who immediately promised that my situation would be sorted out. As I was billed every month for something that did not work & been promised by one consultant to the next to sort out my problem, Freedom arranged, as per my request, that my contract be cancelled & my premiums paid back. I finally received my money back from Telkom, with lots of frustration, in Jan2015. I have now received a statement from Telkom for an amount of R2237.00 for the cancellation of my contract. I immediately called Freedom & suddenly he doesn't know who I am! I am now once again NOT getting any joy out of anyone at Telkom - SHOCKER! I refuse to pay this bill. The breach of contract came from Telkom & not me. Please can someone contact me. I am at my whitts end & will even contact a lawyer & go to the CPA if I have too!