Lack of interest from supplier

Telkom does not have internal telephones, they only work on e-mails, which in turn they do not respond to or even read. Our telephone lines were down from the 02/02/2018 until the 13/02/2018. During this time we have called on numerous occasions for someone from the small & medium business to call us regarding the VOIP system. The sales department have to send them an e-mail as they do not have contact with them via phones (TELKOM YOU ARE A COMMUNICATION COMPANY AND YOU DO NOT HAVE INTERNAL LINES) -

08/02/2018 Ntuthuko sent e-mail via the Telkom system to call us 09/02/2018 Fabian said he saw the message it will be actioned by the business department 12/02/2018 Luazi also advised that they will contact us, and gave us their e-mail address 12/02/2018 Email also sent from our office to the small business e-mail - no response 12/02/2018 Went onto the Telkom system where you can get a call back from the small business department - and we still waiting 13/02/2018 Resent e-mail requesting someone to contact us - still waiting 13/02/2018 Again sent for a call back - no response. 13/02/2018 Via the chat - Terese said that her manager would get them to respond - still no response

Does Telkom want business or do you want others to move away from your bad service..

And I did sent a previous review and still no response.. Your a no response company