Lack of Interest and customer Service

<p>Dear Telkom,</p> <p> </p> <p>I was charged +-R21 per minute for a 12:11 minute call to Australia, I had called the International Line and they advised me that the rate was R0.82 per minute, I had then logged numerous disputes with Telkom which I had found out today had been rejected and Telkom had failed to let me know this. Telkom had then explained there was a rate increase, which yet again lack of communication I was not informed about, but how exactly do you jump from R0.82 to R20.11 (which apparently is the new rate, yet I am still being charged more than that)?<br /><br />Further more I spoke to a lady by the name of Zola this morning, I am an incredibly frustrated and angry customer due to the fact that I have been trying to sort this out for the past month and yet Telkom has not been forthcoming, she proceeded to be rude and when I had asked to speak to a manager, she put me on hold and came back stating the manager will not talk to me and says I must contact the International Line, which I had done previously and was referred back to Telkom, please explain to me how your employees have no idea what they are doing? Zola had then put me back on hold and eventually she put the phone down in my ear. With employees such as her, no wonder the service of Telkom has been going down.</p>