CA
CANDICE A

1 reviews | Active since Oct 2014

06 Feb 2020, 17:24

LACK OF INTEGRITY,TERRIBLE CLIENT SERVICE, THE LIST GOES ON

THERE ARE NO WORDS TO DESCRIBE THIS SORRY EXCUSE OF A PROVIDER!!!! I AM LITERALLY TYPING THIS MESSAGE, WHILE ON A 60 MINUTE CALL ... AND STILL COUNTING, WAITING TO SPEAK TO A MANAGER REGARDING THE UNSUSPENSION OF MY MOBILE ROUTER. I CALLED 4 DAYS IN A ROW, GOT THE SAME OLD STORY EVERYDAY, THAT IT WOULD BE SWITCHED ON WITHING 2-4 HOURS, 12 HOURS ... 4 DAYS LATER AND STILL MY LINE IS NOT ACTIVATED. HOW THE HELL AM I EXPECTED TO PAY FOR SUCH ****TY SERVICE, AND CALL A SORRY EXCUSE OF CONTACT CENTRE FOR ASSISTANCE WHEN YOUR MANAGEMENT COULDN'T GIVE TO ****S ABOUT THE LACK OF CLIENT SERVICE, LACK OF INTEGRITY, NO SENSE OF URGENCY TO RESOLVE ANY CONCERNS OF YOUR CLIENTS!!! SURELY THE CALLS ARE RECORDED - AND I WANT EACH AND EVERY CALL I HAVE MADE IN THE LAST 4 DAYS, I WANT THEM ALL TO BE DOWNLOADED, ASSESSED AND ADDRESSED IMMEDIATELY.

AND NO ... I WOULD SURE AS HELL NOT - 100% NOT EVER RECOMMEND TELKOM AS A SERVICE PROVIDER.

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Replies (1)
CA
CANDICE A's update09 Feb 2020, 20:06
Reviewer Update
Still nothing, after multiple follow up calls with Telkom Contact Centre.
Not even a response or acknowledgment here.