Lack of integrity in dealing with queries

On 29 October I contacted the Telkom tram via the Facebook messaging. I got a response confirming my contact number and ID number. I sent my details and didn't get a response for a couple of days. I sent several more messages over the next 2 weeks, each time a consultant saying they will follow up and get somebody to contact me. Today is 15 November and I have yet to receive any form of communication regarding my query in getting a wifi router. It is absolutely ridiculous that a company of this stature can treat prospective new customers so poorly. Your call centre does not answer calls, so what does a prospective have to do to get some sort of service from Telkom????