Lack of initiative leads to no service

I reported a fault with Telkom on my landline and ADSL on the 25th of February. I received the following ***. Technicians came out and traced the fault to a Telkom pole in a house nearby. They could not gain entry so they said that there is nothing they can do to fix the fault. Did it not occur to them to leave a note in the owners letter box asking when access to the pole could be gained? Does Telkom not have an alternate number for the house owner? They do for me i.e. my cell number.<br> <br> Now I am left without service, will still be billed and Telkom just throw their hands in the air and say they cannot do anything. Nonsense, just use some initiative or else give me the owners address and I will arrange with them to gain access for your technicians.