LACK OF INITIATIVE

14.01.2016 Order was placed to have our BUSINESS Telkom line relocated to a new premises<br> 08.02.2016 Date received for relocation of line 10.02.2016<br> 10.02.2016 HENNIE the technition drives past the address twice without confirming whether it is the correct address. He says that he tried to phone the contact number for the installation, but he did not get any answer, but that is a LIE, I have no unknown call on my call list. His resolve . . . the building does not have the name of our company on it hence he refuses to do the installation!!! Since the 10th of February after Ann Dunn from Telkom Call centre confirmed with him that it IS INDEED the correct address he has NOT returned to do the installation. <br> <br> After excallating the matter numerous times the only answer I am getting from Telkom is '' WE ARE WAITING FOR FEEDBACK''!!!!!! I requested a confferance call with Hennie or his supervisor, but Telkom is unable do make this happen!!! Like seriously???<br> <br> We are still busy relocating therefor we have not done the rebranding of the building, does that mean I am only allowed to relocate my line once my the new premises has been rebranded??? how is this logical?????