Lack of information on process

I first called Telkom on 19 June to ask that my ADSL line rental be moved to my ISP. It ended up being cancelled all together and I was not informed. When I discovered this a week later I called again to have it reconnected. This order was cancelled without advising me. On monday I called the call centre again to ask that the line be reactivated and was told that it would take 48 - 72Hrs. It is now 5 days later and upon calling the call centre earlier today, I was told 'possibly' on Tuesday.<br> There is no clear explanation of the process or how long this will take. It is an existing line that was in place that needs to be reconnected. Is it that difficult? <br> Come on Telkom, it has been a month without the internet and no clear answers!