Lack of Information. Bad Service

<p>I recently took on a SmartBroadband LTE contract for 10GB data wuth router included. The speeds are fine, I am able to do what I want to online, but i soon found that it is not enough data for the whole month. When i got the device I was not told exactly how to check my usage, its something I had to figure out myself. I was told that I could "upgrade" my package after 3 months, and I was not told how much it would cost etc.</p> <p> </p> <p>I searched the Telkom website for upgrading or migration options on my existing account, but there is nothing that distinctly gives an explanation on this, and the pricing. I saw that they had a contact option where i would be able to chat with someone from Telkom online, I opted to do that and it proved futile. The individual I spoke to was Busisiwe, she was blunt and kept referring me to the Telkom website, I explained to her that there is no information on what I wanted to know on the site. The next thing i knew, she disconnected the chat and I was just stunned. </p> <p> </p> <p>I have heard people and family say how bad Telkom service and support is, but I didnt believe it until I experienced this on more than one occassion. I have 10GB available on the ever so elusive Telkom WIFI, but I have no idea how to access it, I was reassured by the agent who sold me the package that I would have access to it, but the Telkom website does not give clear information to contracted customers on how to access it. </p> <p> </p> <p>When this ****** contract expires, I am going with another ISP that has proper customer support protocols in place, and actually considers people who pay them money for decent services. I am quite annoyed that such a big company has such poor customer support. They don't even have a complaints section on their website, with a dedicated branch that deals with resolving customer complaints. That just speaks volumes on its own. </p> <p> </p> <p>My advice to fellow consumers is to steer clear of Telkom because they just take your money and give you very little support - if any at all.</p>