Lack of honouring their word, providing a service

The line that support the internet line goes down on a average 32 times a day, as we are running a business and rely on the internet it is absolute crucial that we have a solid connection. Some of the programs we use have been *******ed and a lot of work has been lost.<br> <br> I have been in contact for over a month with Telkom to get this fixed, I get sms's asking me most days whether problem have been fixed but absolutely nothing has changed. I requested a technician be send to fix the problem (I was informed I need to pay for), I have been waiting for over 2 weeks, even received a call from head office telling me that will get someone to come out very soon (still waiting).<br> I call daily to enquire about the technician, and there is always excuses like, they tried to call you (not true as I have 4 lines and none were in use when the call was made)<br> <br> Why should I stay with a company that is only happy to take my money (for a service that I am not receiving), and do not see me the client as a priority.<br> <br>