Lack of Good Customer Service

Our experience with Telkom as a cellular and internet provider has been a very frustrating since the beginning of the 2-year contract. I have an unlimited calling and data mobile plan which has not worked properly from the beginning. The unlimited internet will stop working and when I take it to Telkom they make a temporary fix. Every month the same problem occurs and I must go into Telkom office. At one point, Telkom took my phone for a about 2 weeks to try and resolve the problem but the problem still existed. I requested cancellation of my mobile service since I was not satisfied and I was told it would take 21 days to end service. When I called the head office in Johannesburg to ask some questions about the cancellation, I was serviced by a very rude customer service representative. I ask for a team leader and the representative refused to transfer me in a very disrespectful manner. I kept insisting and she finally agreed to transfer me but she put me on hold for about 5 minutes then disconnected. I also have internet service which stops working every month about mid-month. Telkom came out and moved the modem but it still did not work properly. We took the modem into the office over 2 weeks ago, they sent it for repairs and gave the 21 days’ speech again. We are without internet but still being billed.