Lack of follow up / communication

I contacted Telkom on Monday to take out a contract for my son, as they have the most incredible deals. The Consultant I spoke with was fantastic and so helpful until the end of the telephonic application when she said she would call me back as she didn't remember what I said at the beginning of our call regarding when I wanted the contract to commence as I am still with MTN and have cancelled the contract but don't want to pay twice.

She was going to speak to her Supervisor and call me straight back.

We are now on Thursday and she has still not called me back.

I have tried calling and wait up to 20 min for someone to answer. Eventually I got through to someone and they said she would call back first thing Tuesday morning. Well that came and went. I am still waiting.

I then got trough to yet another Consultant after waiting 27 minutes and he assured me he would get back to me and was going to send me a test email.

This also didn't happen and as I said we are now on Thursday.

My son is really wanting this phone and the contract is so good - if it wasn't I would take my business elsewhere which is what I am so tempted to do.

Telkom you can offer as many great specials as you want but if your staff don't support you with good end-to-end Customer Service, you won't get anywhere and will lose business.

Please can someone get back to me my order number is: HIG***