Lack of feedback to move line & callcentre hangups

I logged a call early in January to request that my line is cancelled on the 19th of February and installed at my new premises on the 22nd of February. The line was cancelled at the old premises however a technician has not been at the new premises for the installation. I have been trying to reach the call centre several times per day over the last week, only to have the call cut off when the agent seems to decide they do not have any further answers for me. Apparently the issue is that there are no lines available on the board and a contractor needs to be called out, however this seems to be the regular excuse having discussed my problems with Telkom amongst some of my contacts. I would appreciate a response and feedback on when exactly I may expect to have my line up and running - whether Telkom needs to hire out contractors to do a job is not my problem... I am still paying for the line and the internet yet have ZERO access to it.