lack of feedback-PRE164774

Good day <br> <br> I am very disappointed with the service from Telkom. I do not understand what is so difficult with explaining what am being quoted for when my device is under warranty. I have made numerous follow ups with your call centre, your twitter acc, sent complaints but am still not receiving any feedback to date. <br> <br> My device was taken in under warranty, at first I was quoted an amount over R1000 but that was rectified and the Maponya branch explained I should not be quoted. however I received another sms demanding another amount of around R190, and when I ask what it is for am not getting any answers. your call centre don't have answers, Mpho from Maponya branch has since promised to get back to me but still nothing, your twitter acc is also useless. should this month end without my tablet back please keep it and cancel my contract. Am not going to stay over 3months without my tablet for something so small. what am I paying for then??<br> <br> And as communicated before, please send correspondence via my email, I don't always have access to my phone. I don't see what is so difficult with clarifying what I am being quoted for, coz I just want clarity and to have my tablet back