Lack of Feedback or outcomes for issues I raised on network

I have been on telkom for 2.5 years using there mobile packages/contract, ever sinc upgrading in 2017 I have faced numerous issues with the network cutting off. I have raised the issue and got a case number ********** 6 (A technician named marvin called me back telling me he would follow up), I have not heard anything back. I called again and it was raised with a new case number ********** 9, no feedback again. I called again today, still no feedback.

This calling the call center to help with my network issue has been a two month affair.

I am on the brink of cancelling this contract, as I data cuts off on my phone( I am currently paying for a provider that services 50% of the time)

I am upset, good prices you have but the worst service provided !!!!!