CM
Carolyn M
1 reviews | Active since Apr 2015
22 Feb 2016, 13:49
Lack of feedback on landline fault
The landline and ADSL line was reported as out of order on Tuesday last week. My mother's landline who also stays on the premises is also not working. I received a confirmation and reference number for each of the faults reported but to date no follow up has been made and no further contact has been received from Telkom.
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Telkom's replyOfficial
22 Feb 2016, 14:32Hello Carolynm,
The fault is currently awaiting the dispatch of the next available technician.
We have escalated the query to our assigners, escalation ***, for urgent assistance with the dispatch of a technician.
Regards
Noleen
Telkom Social Media Team.
The fault is currently awaiting the dispatch of the next available technician.
We have escalated the query to our assigners, escalation ***, for urgent assistance with the dispatch of a technician.
Regards
Noleen
Telkom Social Media Team.
Telkom's reply22 Feb 2016, 14:32
Official
Hello Carolynm,
The fault is currently awaiting the dispatch of the next available technician.
We have escalated the query to our assigners, escalation ***, for urgent assistance with the dispatch of a technician.
Regards
Noleen
Telkom Social Media Team.
The fault is currently awaiting the dispatch of the next available technician.
We have escalated the query to our assigners, escalation ***, for urgent assistance with the dispatch of a technician.
Regards
Noleen
Telkom Social Media Team.