Lack of feedback long delays to correct problem
<p>My first fault was logged on the 5th December 2016 315CWK051216 call was closed after I let them know that the fault was in fact still the same.</p> <p>I logged a new fault on the 12 December 2016 35CWK121216 as the previous one had been closed. Phoning or using the contact us doesn't work the call centre is more than likely the worse I have ever experienced. I give my fault number and just get put through to the call centre rating. Nobody has contacted me on my ratings I have given. I eventually got hold of a call centre agent and was told the problem was due to the cable getting wet and the cable needs to be replaced. It has not rained in Cape Town for 3 weeks so how is it possible for the rain to cause the problem? Tomorrow will be a full month that I have been without my Telkom line but alas I will still be billed for the service. The question I ask how can you rate service when there is no service. </p>
I have subsequently spoken to my neighbours and the problem I am experiencing is not a isolated case and they have been having the same problems. They also complained about the call centre
I have subsequently spoken to my neighbours and the problem I am experiencing is not a isolated case and they have been having the same problems. They also complained about the call centre
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Doesn't help that it has been escalated again it has been escalated before and still no progress or feedback as to a completion date. It been 30 days already.
Doesn't help that it has been escalated again it has been escalated before and still no progress or feedback as to a completion date. It been 30 days already.
I was phoned on Sunday on my landline to say it was repaired. Monday morning your technicians started working in the box again and my line goes off again. Do the technician not know what they doing? We almost in February and I still don't have a ADSL line or landline. Yet I will more than likely still be charged. How can I get a sms to tell me the fault is repaired today if the fault still exists? I went to speak to the technician at 16h00 he tells me he is finished for the day. What are the working hours of your technicians? I will never advise anybody to use you *********** services.
I was phoned on Sunday on my landline to say it was repaired. Monday morning your technicians started working in the box again and my line goes off again. Do the technician not know what they doing? We almost in February and I still don't have a ADSL line or landline. Yet I will more than likely still be charged. How can I get a sms to tell me the fault is repaired today if the fault still exists? I went to speak to the technician at 16h00 he tells me he is finished for the day. What are the working hours of your technicians? I will never advise anybody to use you *********** services.
I just received my bill and see that I have been reimbursed for the month that I didn't have connection. At least you have done one thing right.
I just received my bill and see that I have been reimbursed for the month that I didn't have connection. At least you have done one thing right.
It's the 18th January more than 30 days and my service has been restored. For how long I don't know.
It's the 18th January more than 30 days and my service has been restored. For how long I don't know.