LACK OF FEEDBACK

I have booked my phone for repairs with Telkom Mobile on the 4th of April and was advised that I will be contacted with feedback as soon as possible. The phone that is under contract with them has been with them for over a week and no call has been made to me on progress. To my surprise yesterday I get a text message stating that my phone is out of warranty and that I will receive a call shortly but here is another brand new day and I haven't received any call whatsoever. I am very unhappy with the treatment I've received from the service provider that holds the most important gadget which I need on a daily basis. My contract has not even reached a year and I'm told the phone is out of warranty when the proof of purchase clearly states that the warranty is for a year. I've been patient enough to wait fort this so called feedback and here I am still without proper feedback and no cellphone to use. This service is pathetic and if Telkom mobile waits for their customers to complain before providing good service to them, I can promise that this will be taken further.