Lack of Feedback

My Telkom mobile contract came to an end and I requested the cancellation department to cancel this but ensure that my phone number is used as a prepaid.<br> Instead of following my request, Telkom decided to cancel my contract altogether with my existing sim card. After noticing this, I notify them and they assist me with a reference number of ***6. I'm then told that the turnaround time is 7 days then I will receive a call from the respective agent.<br> <br> 8 days later no feedback from Telkom. I had to call them this morning only for a consultant to confirm that the matter was delegated to a consultant on the 28th of March and they should have been in contact with me within 48 hours.<br> <br> I am still waiting and quite annoyed as my life is stuck on hold whilst the consultants fail to understand the basic principal of honouring a commitment. I had three contracts with this brand but it's safe to say that I won't be taking any further contracts with them in the near future.<br> <br> I am really appalled by the lack of customer series or customer satisfaction.