Lack of feedback

I HAVE HAD IT WITH TELKOM! AFTER NUMEROUS EMAILS AND EVEN LOGGING ON TO THEIR SITE TO LEAVE A COMMENT FOR WHICH I WAS PROMISED SOMEONE WILL CALL ME BACK, I AM STILL RECEIVING ACCOUNT PAYMENT SMS'S EVERY MONTH.. I DO NOT HAVE A TELKOM ACCOUNT, I NEVER HAVE AND I NEVER WILL!