LACK OF FEEDBACK

Item: Telkom
Rating: 1
Author: Nivashinee G

I called in logged a fault with Telkom on the 15th feb 2018 and to date just get stupid sms's that the fault is being looked at but no response the fault reference is 53CRK150218

Helpful (0)

Replies (2)

Telkom's replyOfficial

19 Mar 2018, 08:04

Hi Nivashinee

I tried to call but unfortunately there was no answer. I am following up regarding to the ADSL service. I understand that the cable was replaced and I do see you have been connected since.

Would you please advise if all is working correctly or if you are experiencing any further issues with the service.

Regards
Telkom Social Media Team
Garreth

Telkom's reply19 Mar 2018, 08:04

Official

Hi Nivashinee

I tried to call but unfortunately there was no answer. I am following up regarding to the ADSL service. I understand that the cable was replaced and I do see you have been connected since.

Would you please advise if all is working correctly or if you are experiencing any further issues with the service.

Regards
Telkom Social Media Team
Garreth

Nivashinee G's updateReviewer Update

19 Mar 2018, 08:11

absolutely shocking , that it takes a month to come back to me regarding this just to check up and state that it is working Duh , I know its working I had to rant and rave on the telephone everyday to get a technician out to me thanks for nothing!!

Nivashinee G's update19 Mar 2018, 08:11

Reviewer Update